FAQs
If you're unhappy about a decision we've made you can contact us and let know via living@storeyresidential.com.au
- Appeals must be made within 10 business days of the decision.
- We’ll review your case fairly and independently.
- You’ll get a written outcome within 14 business days.
- If the appeal is upheld, we may change the decision or take corrective action.
If you're unhappy with something we've done or how we have acted you can contact us and let us know via living@storeyresidential.com.au
- We’ll try to fix the issue straight away.
- If we need to investigate, we’ll let you know and respond within 28 business days.
- If it takes longer, we’ll keep you updated.
- If you’re not happy with the outcome, you can ask for a review by a senior staff member.
Use the after-hours contact number provided when you moved in. We'll assess if the repair is a genuine emergency that cannot wait until business hours to fix. If not, we'll arrange a contractor to attend fix the repair within 4 hours
- We assess your request – The onsite facilities team will review your repair request and assign a priority level
- We accept or explain - If we can't do the repair, we'll tell you why
- We arrange the work - A contractor or handyperson will be assigned
- We give you notice - You'll get proper notice before anyone enters your home (as required by law)
- Work gets done - The repair will be completed within the timeframes above
We'll undertake a property inspection once every [6] months. We'll make sure to give you at least 7 days notice.
Local: Residential buildings have a dedicated onsite maintenance team ready to help.
All you have to do is simply log in a maintenance request through the tenant app and they will arrange a time to come over that suits you.
You need to give Storey at least 28 days’ notice if you plan to move out.
You’ll be charged rent until the end of that 28-day period. If you don’t return the keys by then, rent will keep being charged until the keys are handed back.
Storey will arrange an exit inspection before the keys are handed back.
Yes. You need to tell us if your household income changes. We will need to check whether your household still meets eligibility criteria.
If you are no longer qualify, we'll explain your options and may end your tenancy according to tenancy laws.
You must get written approval before anyone else moves in. We will need to check:
- Whether your household still meets eligibility criteria
- Whether the property is suitable for the larger household.
Yes. To keep your apartment, your household must continue to meet eligibility criteria, including
- income band limits
- asset limits
- ongoing housing need.
We'll review your situation annually and before your lease ends and may ask for updated income, asset and eligibility information.If you no longer qualify, we'll explain your options and may end your tenancy according to tenancy laws.
Where there is a household increase during the term, we will work with the renter to transfer the household to a more appropriate apartment which is offered by Storey. However this will be based on availability, and continuing to meet eligibility criteria. It is not guaranteed.
You can customise your apartment by doing things like painting the walls, hanging picture frames, or putting up wallpaper.
You're welcome to make your apartment your own - our team will just need to approve any changes before you get started on the DIY. You’ll also need to make sure it's back to the original condition if you move out.
Pets are welcome - as long as they're not on a restricted breeds list. So, check in with the Leasing or Residents team if you have anything out of the ordinary, just to be sure.
No, your apartment doesn’t come with a car space. However, you can lease one through Local: Residential for a fee. Please speak with the onsite Residents Team if you’d like more information or help getting started.
No, smoking is not allowed in your apartment, or anywhere in the building
Once you have accepted your housing offer, you will recieve information on how to book your move in time via the Local: Residential Resident Portal as well as move in maps showing you the best lift to use to access your apartment, details on what to do if you have a removalist helping you out, and who to contact if you have any questions.
On arrival the Resident Team will show you to your apartment and make sure you know where you're going and we will reserve a lift just for you to get you in that bit faster.
We don't have any lifting equipment or staff available to help you move, but if you do need an extra set of hands, our friends over at Man with a Van have provide an exclusive offer for Local : Kensington residents which you will receive along with all your welcome information.
All apartments come with a fridge, washing maching and clothes dryer, dishwasher, induction cooktop, electric oven, and split system heating and cooling.
No. The bond requirements will depend on the property that you are applying for.
No. Utilities are supplied at competitive rates through our renewable energy partners and super speed wifi provider. Once you accept your housing offer, you'll be directed to sign up for your utilities so you're all connected from day one.
Yes. A bond of $1,000 is required and must be paid prior to your move in day.
Typically rent is set at 74.9% of market rent (what similar properties rent for at full price)
Your rent will be reviewed annually. The annual increases are based on inflation (Consumer Price Index (CPI)), but rent can never exceed 74.9% of market rent at that time.
You must pay two weeks rent in advance prior to moving in, together with your bond.
Rent is payble monthly on the 1st day of the month.
Rent can be paid via:
- direct deposit (no fees apply)
- credit card (fees apply)
Once you have accepted your housing offer, you'll be directed to the Local:Residential Resident Portal to set up your monthly rental payments via your choice of direct debit or credit card.
Yes.
- If we ask for further evidence in support of your application you must submit this within 2 Business Days
- You have 2 Business Days to accept an offer (this can be extended by agreement)
- You have 2 weeks to move into your apartment once you have accepted an offer (this can be extended by agreement).
You’ll be asked to sign a Residential Rental Agreement, which outlines your rights and responsibilities as a renter. This will also include the house rules for the individual property you are moving into.
Up to 5 years, however you can elect to take a reduced term of not less than 12 months.
We match you to a property based on your household size.
Your household
Single person or couple - Studio or 1 Bedroom
Single/couple + 1 other person/dependent child - 2 bedrooms
Single/couple + 2 other people/dependent children - 3 bedrooms
Please note currently we only offer up to 3 bedroom apartments so we cannot house households with more than 4 people.
When we have more qualified applicants than available properties, we prioritise in this order:
1st Priority: People experiencing distress or disadvantage
- Very low, low, or moderate income earners who need housing to relieve distress
- Including people escaping family violence, housing distress, other disadvantage
2nd Priority: Very low/low income earners with local connections
- Must have ties to the area (family, work, education, social supports)
3rd Priority: Very low/low income earners
- General very low and low income applicants
4th Priority: Moderate income earners with local connections
- Must have ties to the area and can't afford suitable housing on their own
You or a member of your household cannot own or be part owner of property or land that constitues a viable housing offer.
Further, you cannot have significant assets that would help you find your own housing, such as large savings accounts, or shares or investments.
We look at each person’s financial situation individually. But as a general rule, you shouldn’t have enough money or assets to buy an apartment similar in size to the one you’re applying for, plus a bit extra for other costs. This helps make sure affordable housing is available to people who truly need it.
All applicants will need to provide:
Proof of identify: i.e., Passport, driver's license, birth certificate
Proof of residency i.e., passport, visa
Proof of household income i.e., Most recent tax assessment notice, 3 x recent payslips
Proof of assets i.e., bank statements
Evidence of housing need i.e., any document showing why you need affordable housing
References i.e., contact details for previous and current landlords and employers
Declaration - that all information provided is true and accurate
For a full list of documentation required please click here.
To apply for a Storey property (summary only):
- Complete a Pre-Qualification questionnaire and register your interest - we will let you know if you may be eligible
- Attend an information session and open day or virtual tour
- Complete a full application form
- Submit all relevant supporting documentation
- Storey will undertake a review and selection process and check final eligibility
- If selected and eligible a housing offer is provided to you
For full details on how to apply please click here.
To qualify for affordable housing with Storey, applicants must:
- Be 18 years or older
- Be Australian citizens or permanent residents
- Prove their identity
- Meet income, asset and affordability tests
- Show you need housing help - you can't solve your housing needs on your own
- Satisfactorily pass reference checks - employment and rental history
For a more detailed information on eligibility requirements refer to the Kensington page. You can also check your eligibility here.
The apartments and living spaces are designed and built just for renters. You'll have access to a friendly resident team that are there when you need them, a community of neighbours, and shared spaces that make living go beyond your four walls.
Build to Rent (BTR) refers to apartment buildings that are designed just for renters, not owner occupiers or investors.
BTR projects are generally in well-connected locations with great public transport access, offer high-quality apartments that are sustainably designed and offer a secure renting experience. They offer shared amenities like gyms, pools, working from home spaces, cinema rooms, private dining rooms and lots of spaces to socialise and entertain.
BTR offers longer, multi-year leases, an onsite resident and maintenance team, and a hassle-free renting experience where you can make your apartment your own. That means brining pets, hanging prints, painting the wall and really making it feel like home.
Local: Residential is the owner and manager of some of the Build to Rent developments that Storey operates within.
Once your application is approved, Local will be in touch to confirm the details of your move in, with all the information you need to get started, and your ongoing resident experience will be managed by Local's on-site resident team.
You will pay rent directly to Local.Your lease is between you and Storey, who will continue to manage things like lease renewals and apartment inspections.
Storey Residential Ltd (Storey) will be your rental provider/landlord if you are made and accept a housing offer.
Storey is a registered charity organisation providing affordable rental housing to low-to-moderate income earners in Build to Rent developments across Australia.
Storey's aim is to make available at least 1,000 affordable housing dwellings over the next 5 years.
To achieve this Storey is partnering with Local: Residential Pty Ltd, an owner and manager of Build to Rent developments.
Affordable housing refers to housing provided to very low, low and moderate income households (often key workers or essential workers), priced so that the household still has enough money left over to pay for other basic needs such as food, clothing, transport, medical care and education.
Housing costs will generally be less than 30% of household income to be affordable.
Yes.
- If we ask for further evidence in support of your application you must submit this within 2 Business Days
- You have 2 Business Days to accept an offer (this can be extended by agreement)
- You have 2 weeks to move into your apartment once you have accepted an offer (this can be extended by agreement).
You’ll be asked to sign a Residential Rental Agreement, which outlines your rights and responsibilities as a renter. This will also include the house rules for the individual property you are moving into.
Up to 5 years, however you can elect to take a reduced term of not less than 12 months.
We match you to a property based on your household size.
Your household
Single person or couple - Studio or 1 Bedroom
Single/couple + 1 other person/dependent child - 2 bedrooms
Single/couple + 2 other people/dependent children - 3 bedrooms
Please note currently we only offer up to 3 bedroom apartments so we cannot house households with more than 4 people.
When we have more qualified applicants than available properties, we prioritise in this order:
1st Priority: People experiencing distress or disadvantage
- Very low, low, or moderate income earners who need housing to relieve distress
- Including people escaping family violence, housing distress, other disadvantage
2nd Priority: Very low/low income earners with local connections
- Must have ties to the area (family, work, education, social supports)
3rd Priority: Very low/low income earners
- General very low and low income applicants
4th Priority: Moderate income earners with local connections
- Must have ties to the area and can't afford suitable housing on their own
You or a member of your household cannot own or be part owner of property or land that constitues a viable housing offer.
Further, you cannot have significant assets that would help you find your own housing, such as large savings accounts, or shares or investments.
We look at each person’s financial situation individually. But as a general rule, you shouldn’t have enough money or assets to buy an apartment similar in size to the one you’re applying for, plus a bit extra for other costs. This helps make sure affordable housing is available to people who truly need it.
All applicants will need to provide:
Proof of identify: i.e., Passport, driver's license, birth certificate
Proof of residency i.e., passport, visa
Proof of household income i.e., Most recent tax assessment notice, 3 x recent payslips
Proof of assets i.e., bank statements
Evidence of housing need i.e., any document showing why you need affordable housing
References i.e., contact details for previous and current landlords and employers
Declaration - that all information provided is true and accurate
For a full list of documentation required please click here.
To apply for a Storey property (summary only):
- Complete a Pre-Qualification questionnaire and register your interest - we will let you know if you may be eligible
- Attend an information session and open day or virtual tour
- Complete a full application form
- Submit all relevant supporting documentation
- Storey will undertake a review and selection process and check final eligibility
- If selected and eligible a housing offer is provided to you
For full details on how to apply please click here.
To qualify for affordable housing with Storey, applicants must:
- Be 18 years or older
- Be Australian citizens or permanent residents
- Prove their identity
- Meet income, asset and affordability tests
- Show you need housing help - you can't solve your housing needs on your own
- Satisfactorily pass reference checks - employment and rental history
For a more detailed information on eligibility requirements refer to the Kensington page. You can also check your eligibility here.
No. The bond requirements will depend on the property that you are applying for.
No. Utilities are supplied at competitive rates through our renewable energy partners and super speed wifi provider. Once you accept your housing offer, you'll be directed to sign up for your utilities so you're all connected from day one.
Yes. A bond of $1,000 is required and must be paid prior to your move in day.
Typically rent is set at 74.9% of market rent (what similar properties rent for at full price)
Your rent will be reviewed annually. The annual increases are based on inflation (Consumer Price Index (CPI)), but rent can never exceed 74.9% of market rent at that time.
You must pay two weeks rent in advance prior to moving in, together with your bond.
Rent is payble monthly on the 1st day of the month.
Rent can be paid via:
- direct deposit (no fees apply)
- credit card (fees apply)
Once you have accepted your housing offer, you'll be directed to the Local:Residential Resident Portal to set up your monthly rental payments via your choice of direct debit or credit card.
Once you have accepted your housing offer, you will recieve information on how to book your move in time via the Local: Residential Resident Portal as well as move in maps showing you the best lift to use to access your apartment, details on what to do if you have a removalist helping you out, and who to contact if you have any questions.
On arrival the Resident Team will show you to your apartment and make sure you know where you're going and we will reserve a lift just for you to get you in that bit faster.
We don't have any lifting equipment or staff available to help you move, but if you do need an extra set of hands, our friends over at Man with a Van have provide an exclusive offer for Local : Kensington residents which you will receive along with all your welcome information.
All apartments come with a fridge, washing maching and clothes dryer, dishwasher, induction cooktop, electric oven, and split system heating and cooling.
You need to give Storey at least 28 days’ notice if you plan to move out.
You’ll be charged rent until the end of that 28-day period. If you don’t return the keys by then, rent will keep being charged until the keys are handed back.
Storey will arrange an exit inspection before the keys are handed back.
Yes. You need to tell us if your household income changes. We will need to check whether your household still meets eligibility criteria.
If you are no longer qualify, we'll explain your options and may end your tenancy according to tenancy laws.
You must get written approval before anyone else moves in. We will need to check:
- Whether your household still meets eligibility criteria
- Whether the property is suitable for the larger household.
Yes. To keep your apartment, your household must continue to meet eligibility criteria, including
- income band limits
- asset limits
- ongoing housing need.
We'll review your situation annually and before your lease ends and may ask for updated income, asset and eligibility information.If you no longer qualify, we'll explain your options and may end your tenancy according to tenancy laws.
Where there is a household increase during the term, we will work with the renter to transfer the household to a more appropriate apartment which is offered by Storey. However this will be based on availability, and continuing to meet eligibility criteria. It is not guaranteed.
You can customise your apartment by doing things like painting the walls, hanging picture frames, or putting up wallpaper.
You're welcome to make your apartment your own - our team will just need to approve any changes before you get started on the DIY. You’ll also need to make sure it's back to the original condition if you move out.
Pets are welcome - as long as they're not on a restricted breeds list. So, check in with the Leasing or Residents team if you have anything out of the ordinary, just to be sure.
No, your apartment doesn’t come with a car space. However, you can lease one through Local: Residential for a fee. Please speak with the onsite Residents Team if you’d like more information or help getting started.
No, smoking is not allowed in your apartment, or anywhere in the building
Use the after-hours contact number provided when you moved in. We'll assess if the repair is a genuine emergency that cannot wait until business hours to fix. If not, we'll arrange a contractor to attend fix the repair within 4 hours
- We assess your request – The onsite facilities team will review your repair request and assign a priority level
- We accept or explain - If we can't do the repair, we'll tell you why
- We arrange the work - A contractor or handyperson will be assigned
- We give you notice - You'll get proper notice before anyone enters your home (as required by law)
- Work gets done - The repair will be completed within the timeframes above
We'll undertake a property inspection once every [6] months. We'll make sure to give you at least 7 days notice.
Local: Residential buildings have a dedicated onsite maintenance team ready to help.
All you have to do is simply log in a maintenance request through the tenant app and they will arrange a time to come over that suits you.
If you're unhappy about a decision we've made you can contact us and let know via living@storeyresidential.com.au
- Appeals must be made within 10 business days of the decision.
- We’ll review your case fairly and independently.
- You’ll get a written outcome within 14 business days.
- If the appeal is upheld, we may change the decision or take corrective action.
If you're unhappy with something we've done or how we have acted you can contact us and let us know via living@storeyresidential.com.au
- We’ll try to fix the issue straight away.
- If we need to investigate, we’ll let you know and respond within 28 business days.
- If it takes longer, we’ll keep you updated.
- If you’re not happy with the outcome, you can ask for a review by a senior staff member.
